Shipping Policy | SIN HO CHIAW

Shipping Policy

Thank you for shopping with SIN HO CHIAW / AVENE STORE. This page provides general information about order processing and delivery. Because shipping options, costs, carriers, and delivery times can change based on destination, order details, and service availability, we do not list fixed shipping charges or guaranteed delivery times on this page. For the most current information, please refer to the checkout page or contact our customer service before placing your order.

Order Processing

Once your order is placed, we will begin processing it. Processing times may vary depending on product availability, order volume, and public holidays. The estimated processing and delivery timeframe shown at checkout, or confirmed by our customer service, is the most reliable guide for your order.

Orders are processed after payment confirmation.
Processing may take longer during peak seasons or promotional periods.
If an item is unavailable, we may contact you to discuss available options.

Shipping Destinations

Available shipping destinations are shown at checkout. If your location is not listed, please contact us to ask whether delivery can be arranged. We do not guarantee delivery to every country or region.

Shipping Fees

Shipping fees are calculated at checkout based on factors such as destination, order weight or size, and the shipping method selected. The final shipping fee will be displayed before you complete your order. We do not publish fixed shipping rates on this page because they may change without notice.

Carriers and Delivery Times

We may use different carriers depending on the destination and order requirements. The carrier and estimated delivery time will be shown at checkout, in your order confirmation, or in a separate shipping confirmation where available. Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, customs clearance, carrier issues, or other circumstances beyond our control.

Order Tracking

If tracking is available for your shipment, we will send tracking details to the email address provided at checkout after your order is dispatched. If you do not receive tracking information, or if tracking is not available for your destination, please contact us for assistance.

Address Accuracy

Please ensure that your shipping address, recipient name, and contact number are complete and accurate. Incorrect or incomplete addresses may cause delays, failed delivery, or return of the parcel. Additional shipping or re-delivery charges may apply in such cases. Any such charges will be confirmed with you before they are applied, where possible.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping fee unless explicitly stated at checkout. The recipient is responsible for paying any such charges. Customs policies vary by country; please contact your local customs office for more information.

Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact us as soon as possible. We will assist you in contacting the carrier and, where applicable, help you file a claim. Claim eligibility and timelines are determined by the carrier policies. Replacement or refund options will be discussed based on the specific situation.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Company: AVENE STORE
Contact person: CHIAW SIN HO
Email: [email protected]
Phone: 122987022
Address: C-11-04 AUSTIN VSQUARE, JALAN AUSTIN PERDANA 2/23, TAMAN AUSTIN PERDANA

We will respond as soon as possible. For the most accurate shipping information for your order, please check the checkout page or contact us directly before purchasing.