Privacy Policy

AVENE STORE (referred to on this site as SIN HO CHIAW) respects your privacy. This Privacy Policy describes the information we may collect when you browse our website, place an order, or contact our customer service team, and explains how that information is used.

Last updated: [Insert date]

Information We Collect

We aim to collect only the information needed to run our store and serve you. Depending on how you use the site, this may include:

Information you provide to us — such as your name, delivery address, email address, phone number, and order details when you place an order, create an account, or contact us.
Order and transaction details — such as the items you ordered, the order number, and your delivery preferences. Payment card details are handled by the payment service used at checkout and are not stored by us.
Customer service information — such as the messages you send us and the contact details you use when you reach out with a question, request, or complaint.
Information collected automatically — such as IP address, browser type, device type, pages viewed, referring pages, and approximate location derived from your IP address. This information is collected through cookies and similar technologies.

How We Use Information

We use the information described above for the following purposes:

Processing, confirming, and fulfilling your orders, including arranging delivery and sending order-related updates.
Responding to your enquiries and providing customer support, including handling returns or after-sales questions.
Operating, maintaining, and improving the website and our product listings.
Keeping internal records, preventing fraud and misuse of the site, and meeting legal or accounting obligations that apply to us.
Sending promotional messages about products, offers, or updates where this is permitted and where you have not opted out. You can ask us to stop sending these messages at any time.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for basic site functions, such as remembering items in your cart, keeping you signed in, and understanding how visitors use the site so we can improve it. You can control or delete cookies through your browser settings. If you disable cookies, some parts of the site may not work as intended.

When Information May Be Shared

We do not sell your personal information. We may share information with service providers who help us operate the store, but only to the extent needed for the service they provide. These may include providers that support:

Payment processing at checkout;
Delivery and shipping of your orders;
Website hosting, storage, and site analytics;
Email or message delivery for order updates and customer service.

We may also disclose information if we are required to do so by law, or if it is necessary to protect our rights, our customers, or the security of the site.

How Long We Keep Information

We keep personal information for as long as it is needed for the purposes described in this policy, such as completing your order, providing customer support, and keeping the records we are required to keep under applicable law. When information is no longer needed, we delete it or make it anonymous where practical.

Your Choices and Rights

Depending on where you live, you may have rights in relation to your personal information, which can include the right to:

Ask for a copy of the personal information we hold about you;
Ask us to correct information that is inaccurate or incomplete;
Ask us to delete information that we no longer need to keep;
Object to or restrict certain uses of your information;
Withdraw consent where our use of your information is based on consent;
Opt out of promotional messages at any time.

To make a request, please contact us using the details at the end of this page. We may need to verify your identity before acting on a request, and some rights may be limited by applicable law.

Security

We take reasonable technical and organisational measures to protect the information we hold. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will take appropriate steps to remove it.

Links to Other Websites

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the date shown at the top. Please review this page periodically to stay informed about how we handle information.

Contact Us

If you have questions about this Privacy Policy or about how your information is handled, please contact us:

Company: AVENE STORE
Contact person: CHIAW SIN HO
Email: [email protected]
Phone: 122987022
Address: C-11-04 AUSTIN VSQUARE, JALAN AUSTIN PERDANA 2/23, TAMAN AUSTIN PERDANA